Help & Support

If you purchased the unlocking of your job with a credit card during the creation of an advertisement and you receive an email stating that the ad has been published but it still remains blocked on the platform, it's possible that the payment for your job is still being processed.

In the dashboard of your account, specifically under the job section, you should see a message stating "your job payment is being processed." If you don't see this message and your job indicates that it should be unlocked, it means the payment did not go through, and you will need to make the purchase again. Be sure to check your card's transaction history to confirm whether the transaction was not completed (or was reversed). 

Typically, a payment in progress will be ready soon, and you should only need to refresh the page in a few minutes to see the job unlocked. However, if the purchase was made, the job is still in progress, and its status doesn't change within a maximum of 4 hours, please contact us at info@getonbrd.com or through the platform's chat so that we can assist you as soon as possible.

Custom questions are included during the job posting creation process, and scored questionnaires allow you to add multiple-choice questions and assign custom point values to each option. Candidates will see these questions as part of their application form, and their responses will be scored. You’ll be able to view each candidate’s score directly on their application card.

Both Featured Jobs and Boost place your job ad at the top of the listings for 14 days, refresh the publication date of your ad, and are featured in our database of professionals' newsletters and dashboards.

Pin your jobs is included in all subscription plans and has a monthly fee according to the plan. On the other hand, Boost is an additional feature that can be added to the subscription plan.

While a job with Boost will have all the features of a featured job, it also provides:

• Priority visibility on the platform.
• Automatic sending of up to 200 invitations to the best matches in our database of professionals about your job. The invitations are based on variables such as category, salary, place of residence, tags, and level of experience, among others. The professionals who receive the invitations can accept them with a click, which automatically leads to creating an application for your job in the Interested phase.

Check out how to activate Boost or Pin a job.

Pin a job maximizes the visibility on Get on Board, especially when you need to recruit urgently or for highly competitive or hard-to-find positions.

If you have a subscription plan, go to the dashboard. In the right menu of each job, you can choose between Pinning and Boosting the job.

What is the difference between Pin and boosting a job?

If your job is featured (pinned), you can still give it Boost to give it extra visibility , sending up to 200 invitations to professionals that match the profile.

Note that confidential jobs cannot be featured because they do not appear in public views, but you can always give them Boost, and send invitations to professionals.

By selecting the 'No remote option' or 'Hybrid' modalities, you can select 1 or more cities for your job.

Professionals can complete their profile by adding their technical skills, along with their skill level and certifications.

You can add up to 10 skills in your profile to help you position yourself  in a better way in front of companies who are seeking talent like yours.

Para acceder a la información de contacto de cada profesional deberás desbloquearlo utilizando un crédito de la cuota según tu suscripción. 

LinkedIn Limited Listings is a feature of LinkedIn's platform that allows recruiters to post jobs in a more selective and targeted manner.

In Get on Board you can specify the gross annual salary in your jobs and select to show this amount, a monthly basis or hide it from public views.

Describing your company beyond the business is a talent attraction strategy that cannot be missing in your profile. Here's how to do it.

Different types of work culture in the same team can be strategically managed according to the needs of the organization

English is a skill that is in high demand by companies in the technology industry. Highlight your profile by specifying your level.

Now at Get on Board you can see the level of English reported by each applicant directly on their applicant card.

At Get on Board you can keep all your applicants in the same place and communicate with them quickly and easily. Here's how to do it.

Keeping all the information of a selection process in one place can be an exhausting task. Luckily, at Get on Board, we make it simple.

Technologies and languages are difficult to understand in your process? Get on Board can help you with that.

What can companies and recruiters do to increase job success? Here are some tools to help you attract the best talent.

If professionals have already applied to your jobs, they will be unlocked in your applicant pool, so you won't spend credits inviting them.

If you have email notifications activated, you will be able to reply to messages from applicants directly from your inbox. Check here how to do it.

When applying for a job at Get on Board you must specify your salary expectations, which from now on will be gross (before taxes).

To avoid confusion in hiring, we want to maintain a common language for everyone: gross salary and in dollars. 

Here you can see how to create an effective assessment scorecard.

Once a job is approved, our algorithm will automatically recommend 50 profiles that best match the profile you are looking for.

When you create a job in Get on Board you will be able to select its modality (remote, localized, hybrid, etc). Here we explain each option.

Add your company's industry to improve the positioning of your jobs both inside and outside Get on Board. 

Get on Board provides you with a talent pool of +1 million professionals and an integrated Applicant Tracking System (ATS). Here are some tips on how to use it

Get on Board's Applicant Tracking System (ATS) provides you with general and detailed data on each and every one of your recruitment processes.

If your company performs recruitment or outsourcing services on behalf of other clients you must check the option I am recruiting on behalf of another company

In step 2 of creating your job in Get on Board, you can add screening questions that will allow you to better filter applicants for different positions. 

If you are having any inconvenience with our platform, we recommend you to follow the next steps...

Within each applicant's card you will be able to pin important messages to access them easily and quickly. Here we explain how to do it.

Quick apply allows you to easily submit your CV and email address to apply for jobs without the need to register or log in to your account. 

The quick application allows professionals to apply for your job just by sending their CV, without the need to register or complete their professional profile.

When creating your new company user account, or updating your password, you will be asked to comply with certain security conditions. 

If your company would like to test Get on Board's private API before subscribing to a plan, you can do so. Here are the steps to follow

If you wish to post a job confidentially simply select the 'Post as confidential' option under your job title in step 1 of job creation. 

In Get on Board you can download all the information of your processes in CSV format. This feature is available for Recruiter or higher plans. 

In your account settings, you can change your company name. If you want this change to be reflected in the URL, please contact us.