Help & Support

If you are trying to apply for a job and the system does not allow you to do so, you should first check that all fields meet the maximum and minimum character lengths and that there are ...

If you want to apply for a non-remote job in another country, you must check the box "I have legal permission to work in the country" when you send your application. 

To assign a scorecard to a previously created job, you can assign it by editing the job and going to step 3 ("Scorecards") or from the 'actions' menu in your dashboard.

Scorecards are evaluation tools that you create and adapt according to your recruitment needs. To create scorecards on Get on Board, you must log in to your company account and ...

Scorecards are assessment tools that allow you to evaluate applicants consistently, creating sets of criteria that will be scored using stars. Each scorecard can then be used in...

Subscription plans on Get on Board are specially made for companies expanding their dev teams and that have ongoing recruiting needs.

Get on Board specializes in jobs related to Information Technology (IT). This includes (but is not restricted to) areas and industries such as Software Engineering, Design, Data Science, etc.

No. The notes you create about an applicant on the Notes tab are completely private and have been designed to allow the recruiting team to share information from interviews, evaluations and othe...

On Get on Board, all published jobs (except those in part-time and freelance modes) must specify salary. 

We strongly recommend that you contact the professionals and follow up on the recruitment process directly from Get on Board. When you post your job, you automatically access sm...

Non-profit organizations, anywhere in the world, can post technology jobs on Get on Board and find great Latin American technology talent for free, forever.&nbs...

Get on Board specializes in jobs related to Information Technology (IT). This includes (but is not restricted to) areas and industries such as Software Engineering, Data Science, Design, Innovat...

Get on Board does not intervene in the processes that are published, so each company is responsible for notifying professionals whether or not they have been selected for a job. 

If you created a profile on Get On Board and want to delete it, you can do so under "edit your account" by selecting the option "delete your account completely".

When you apply to a job through Get on Board you can send messages to the company. 

Yes, if you deleted an application you can get it back. At the moment there is no automatic way to retrieve a deleted application, so you will have to send us an email or write to our chat to ma...

Immediately, that's why you pay a pro-rata, so you can enjoy your new plan straight away. In the next billing cycle, you will be charged the full value of your plan.

Immediately nothing. You can continue to enjoy the benefits of your plan until the plan period is over. When that time comes, you will not be charged for the renewal and you wil...

No. You can cancel the automatic renewal and continue to use the account until the end of the cycle unless there is an extremely important reason to cut off the service immediat...

Stripe, our payment platform will keep trying a couple of times. If the transaction still cannot be completed, you will receive an email asking you to update your payment method...

On Get on Board, we send you emails with job offers that relate to the preferences you specify when looking for a job. You can change these preferences as often as you like.

If you believe that a company does not comply with what is offered in their ad, you can use the report button, which is located at the bottom of every ad on Get on Board. 

The job description in a selection process is very important and the more details you include, the better it will be for the performance of your ad.

When you make a payment on Get On Board you receive an invoice in your email. In addition, you can access all your invoices or bills whenever you need them, from the menu on your careers page.

If you choose a subscription plan and your company's recruitment needs increase, you can upgrade to your plan. 

On Get on Board, companies with a subscription plan have access to our Talent Database and can invite professionals to apply to their processes. 

Refreshing the date of a selection process means that the publication date of your ad is updated to the day you refresh it. 

On Get on Board, every published job goes through a revision process by our editorial team, according to our moderation policy. 

Indeed, you can send bulk emails to all the applicants of a particular phase of your selection process. In the heading of each phase, you will see a menu with an option called "Send bulk message...

As many as you need! On Get on Board, there is no limit to the number of users of your company that can access the platform. There's no need to share one single account among se...

If you wish to delete your company's account, you must request it formally by writing an email to  info@getonbrd.com. The request must be sent by an ...

On Get on Board, every company has a "Work with us" page, instantly, free, and easily customizable. This page contains your company profile (logo, description, website, and othe...

If you have a business account with Get on Board, then you have a "Work with us" page ready and absolutely free. 

When you post a job on Get on Board, it is very important that you manage the process within the platform and communicate with applicants throughout the selection process. ...

Get on Board specializes in IT-related jobs, so to post jobs on Get on Board it is ideal (but not restricted) that your company belongs to one of these industries. 

If you have a Get on Board subscription plan, you can access Talent Database, from where you can invite the professionals that interest you directly to your ope...

Re-launching a process means publishing a new version of the same job, with a clean selection process. When you re-open a process, you keep the data of the proc...

If your company has a presence in more than one country, you do not need to create an account for each one. 

When you unpublish a process, it stays open, so it continues to appear as an ongoing process. Closing a process on Get on Board lets candidates know that you are no longer looking for the positi...

To invite new users you must have an admin role, the other user roles do not have the faculties to add or remove users. If you are an account administrator, you must click on yo...