What does it mean that the unlock payment is being processed?

If you paid to unlock a job with a credit card during job creation and received an email saying the job was published, but the job is still locked, the payment may still be processing.

In your account dashboard, under the job section, you should see a message that says your job payment is being processed. If you do not see this message and the job still shows as locked, the payment did not go through and you will need to purchase again. Check your card transaction history to confirm whether the transaction failed or was reversed.

Usually a payment in progress clears within minutes. If the purchase was completed and the job is still processing after 4 hours, contact us at info@getonbrd.com or via the platform chat so we can help.

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