What do I do if I get an error in the platform?

If you are having problems with the platform, try the following:

• Clear cookies and cache in your current browser and try again.
• Try incognito mode and other browsers, then log in and try again.

If the issue persists, contact our support team via chat (bottom-right corner) or email info@getonbrd.com.

To help us solve your issue faster, include:

• Your user role (professional or company).
• The browsers where the issue appears.
• Screenshots or videos.

Our chat is available Monday to Friday during office hours.

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