What do I do if I get an error in the platform?

If you are having problems with the platform, try the following:

• Clear cookies and cache in your current browser and try again.
• Try incognito mode and other browsers, then log in and try again.

If the issue persists, email our support team at
info@getonbrd.com. If you can, write from the email
address associated with your Get on Board account.

To help us solve your issue faster, include:

• Your user role (professional or company).
• The page URL where the error appears.
• The browsers where the issue appears.
• The exact error message, if one appears.
• Screenshots or videos, especially if the problem is hard to reproduce.

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