Account access and security

If you get an error in the platform, try these steps first and contact us with details so we can help faster.

When you create or update your password, it must meet minimum security requirements to protect your account.

If you changed the email in your social network, update the email in your Get on Board profile to recover access.

2FA is a security measure that adds protection to your password and helps prevent account impersonation or credential theft.

Enable two-factor authentication (2FA) to protect your account. Follow these steps to set it up and save your backup codes.

Your account is disabled when emails bounce. You'll receive a reactivation email within 24 hours or you can chat with our team for help.

If you used a social network to create your account and want to log in with another one, change the email temporarily and merge both accounts.