My account was disabled or locked, what should I do?

Why is your account disabled or locked?

When Get on Board detects that your emails are bouncing, it starts a
process of deactivating your account consisting of:

• Disabling the account.
• Scheduling a reactivation email to be sent twenty-four hours after disabling
  the account.

What should I do?

• Click on the link within the reactivation email or the one that appears next
  to the alert message in your browser.
• If you did not receive the email, write to
  info@getonbrd.com from the email address linked to
  your account. Include the email you use to log in and a screenshot of the
  disabled-account alert, if you can access it.

Related articles

• How can I access my account if I have changed my email address in the social network I use to log in?
• How do I change the account I use to log in on Get on Board?
• What security conditions must my new password meet?