Product Support Engineer in Masabi

Closed job - No longer receiving applicants

Introducing Masabi
// At Masabi, we’re driving the fare payment revolution, powering the journeys of millions all over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel.
Our Justride platform is used in over 200 locations globally, including some of the largest cities in the world. With our industry-first mobile ticketing SDK, we’ve partnered with large players in the transport space, including Uber, Moovit and Transit.
Your own journey is important to us too. Choosing a role here means joining a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. Here, you’ll find the tools you need to build the career you want. Whether you’re taking the direct route or trying a new path, we’ll support you no matter what.

The role and responsabilites

The Role
// While our engineering teams build new features for our platform, our US Launch Operations team is responsible for the onboarding, customization, and deployment of each instance of our platform for our clients. This Product Support Engineer will be part of the US Launch Operations team, working closely with our Project Managers, Account Managers, and Engineering teams to manage apps and environments released by Masabi.

Due to the close interaction with many customer supporting roles, this role can present future client-facing opportunities. Good communication skills and the ability to collaborate with a wide range of internal stakeholders are essential, as you will be a core member of each deployment team.
Being the expert on configuration and making sure you have the information you need to complete the roll-out of a new client/brand
  • Oversee brand maintenance tasks, including pricing adjustments, product launches, and the introduction of new features
  • Handle content management, including updates to client-specific text and localizations
  • Overseeing building and releasing apps via App Store Connect and Google Play Store
  • Configure third-party web tools like Google Analytics, appfigures, appbot
  • Conduct thorough smoke testing for mobile and web user interfaces
  • Create and refine standard processes, checklists, and documentation for repeatable tasks
  • Investigate and resolve application issues, documenting solutions comprehensively

About you

  • Strong emotional intelligence, adaptability, drive and resilience
  • Excel in teamwork and possess outstanding organizational and communication skills
  • Have a robust technical background. We prefer candidates with a degree in Computer Science, Engineering, Information Technology, or a related field
  • Excellent attention to detail
  • Have a forward-thinking, solution-focused mindset
  • Are passionate about contributing to a goal-oriented team, driving progress and innovation

Technical Skills

// We don’t expect you to know everything on the list; you’ll be given the opportunity to learn anything that is new to you. A desire to learn and an eagerness to contribute is very important.
  • Proficiency in Database & SQL Scripting
  • Source Control (Git)
  • Familiarity with build and deploy scripts and tools like Bamboo
  • Knowledge of HTML, CSS, Javascript, and basic Java
  • A strong foundational understanding of Quality Assurance practices

Some of our benefits

  • Competitive salary package
  • 20 days of vacation per year (in addition to public holidays), plus the option to buy an additional 5 days of vacation each year. On top of this, our office is shut every year between Christmas and New Year, totalling a whopping 28+ days of vacation
  • Menopause support
  • Ability to work for up to 3 months per year from any country in the world
  • Enhanced family leave
  • Fun and collaborative environment with a focus on making a difference in the world
// Careers at Masabi are for people who are going places - people who are moved by our mission to improve accessibility and make fares fair for everyone. We are grateful to be a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. We operate with openness — we celebrate multiple approaches and points of view and strive to create an environment where everyone feels empowered to bring their whole, authentic selves to work.
Whoever you are, just be yourself.

Flexible hours Flexible schedule and freedom for attending family needs or personal errands.

Remote work policy

Locally remote only

Position is 100% remote, but candidates must reside in Colombia.

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