Talently

Head of Customer Success in Talently

FULL_TIME

    Remote | Semi Senior | Full time | Customer Support

Equity offered

35 applications
Replies between 1 and 11 days
Last checked 14 days ago

Talently is an edtech platform that helps Latam tech talent 2X their salaries in less that 100 days through midlevel career upskilling in employability, tech and English.

We are a fully distributed team working to transform Latin America into a technology hub for the world 🌎, if you feel committed and challenged by that vision, this is your opportunity!

What this role is about

As our Head of Customer Success, you will be responsible for our customers' end-to-end journey in our program. Your success will me measured by exceeding customer satisfaction and retention metrics by:

  • Designing and implementing our Customer Success strategy in conjunction with the overall product and company strategy.
  • Building the infrastructure within the Customer Success team for long-term scalability in a continually evolving work environment.
  • Implement a data-driven-approach to identify strategic growth opportunities in our program.

Who You Are

  • 3+ years of experience leading a Customer Success team or similar customer-centric teams in a fast-paced startup environment (bonus if Edtech/HR tech startups).
  • Relevant experience building and executing Customer Success initiatives from end to end, with deep experience ideating, building strategies, executing the plan and management of maintenance mode.
  • Strong analytical skills and ability to utilize forecasting models and data analysis tools such as SQL to inform capacity planning and set priorities and strategic direction.
  • Proven ability to build strong partnerships and cross collaboration with other functions and teams at Talently (such as Marketing, Admissions, Mentorship, Content, Product).

Conditions

Fully remote You can work from anywhere in the world.
Equity offered This position includes equity compensation (in the form of stock options or another mechanism).
Flexible hours Flexible schedule and freedom for attending family needs or personal errands.
Internal talks Talently offers space for internal talks or presentations during working hours.
Digital library Access to digital books or subscriptions.
Education stipend Talently covers some educational expenses related to the position.
Performance bonus Extra compensation is offered upon meeting performance goals.
Informal dress code No dress code is enforced.
Vacation over legal Talently gives you paid vacations over the legal minimum.
Vacation on birthday Your birthday counts as an extra day of vacation.

Remote work policy

Fully remote

Candidates can reside anywhere in the world.

About Talently

Talently es la aceleradora para las carreras del talento técnico en Latinoamérica — Talently's full profile