Implementation Specialist in Passport Shipping

Closed job - No longer receiving applicants

About Passport:

Passport is reinventing cross-border e-commerce logistics as the modern international shipping carrier of choice for eCommerce (customers include Bombas, Native, Ritual, By combining our proprietary asset light network along with technology and customer support, we ensure that consumers around the world receive their packages without the hassle and pain that is typically associated with international shipping.
We’re a growing, ambitious team looking to upend the trillion-dollar international parcel shipping industry through a world-class experience. At Passport, you will have the opportunity to work with some of the biggest e-commerce merchants in the world and think strategically on how to add value to their international business. See this TechCrunch ( article to understand why brands love us.

Job functions

  • Passport Experience Excellence: Take ownership of creating an exceptional Passport experience for our customers post-sale, ensuring their satisfaction, retention, and ongoing success.
  • Relationship Building: Establish and nurture strong relationships with key customer stakeholders, understanding their business objectives and pain points to provide tailored solutions.
  • Customized Shipping Strategies: Analyze customer requirements and pain points to develop personalized shipping strategies that align with their goals and enhance their operational efficiency.
  • Concurrent Onboarding Management: Project manage multiple onboarding processes for brand partners and 3PLs, ensuring seamless execution and timely progress updates both internally and externally.
  • Collaboration with 3PL Success Team: Work closely with the 3PL success team to coordinate efforts and ensure a cohesive experience for customers who share partnerships with both Passport and 3PLs.
  • Process Improvement: Collaborate across functions within Passport to scale and enhance internal processes and workflows, ensuring successful customer onboarding and driving efficiency gains.
  • Product Expertise: Become an expert on the Passport product suite, maintaining a deep understanding of its features and capabilities. Stay informed about industry trends and news to provide informed insights to customers.

Qualifications and requirements

(Please apply even if you don’t meet all of the criteria!)
  • 1-3 years onboarding experience or applicable work in project management
  • Comfortable with significant customer interaction and strong interest in building relationships
  • Self-motivating team player who can work cross-functionally and multi-task
  • Excellent organizational skills and project management experience
  • Strong written and verbal communication skills, and the ability to describe complex problems clearly and concisely to different audiences
  • Prioritize customer experience with a focus on customer happiness
  • Express empathy and the ability to take initiative on doing the right thing for the customer
  • Creative problem solving skills that you want to apply in an ever-evolving environment
  • Resourceful - you might not have all the answers, but you know how to find them or who to ask for help
  • Bachelor’s degree or equivalent experience
  • Located in Argentina, Chile, or Perú

What you'll get...

- Competitive cash and equity packages
- Travel & Expenses funds for company events
- 100% remote work environment #LI-Remote
- Flexible PTO
- Themed happy hours - bring on the Zoom comedians, pop-a-shot contests, and sip ’n paints!
- Quarterly team (virtual) gatherings and annual team offsites
- Learning & Development Fund for upskilling or products to improve your day-to-day work life
- Teammates around the world in 8 different time zones!

Fully remote You can work from anywhere in the world.
Equity offered This position includes equity compensation (in the form of stock options or another mechanism).
Flexible hours Flexible schedule and freedom for attending family needs or personal errands.
Paid sick days Sick leave is compensated (limits might apply).
Company retreats Team-building activities outside the premises.
Education stipend Passport Shipping covers some educational expenses related to the position.
Informal dress code No dress code is enforced.
Vacation over legal Passport Shipping gives you paid vacations over the legal minimum.
Parental leave over legal Passport Shipping offers paid parental leave over the legal minimum.

Remote work policy

Fully remote

Candidates can reside anywhere in the world.

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