IT Support in Platzi

FULL_TIME

    Remote — Full time

Customer Support | Semi Senior

Apply now Requires applying in English
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Platzi last checked this job today.

Platzi's Product Team has the challenge of offering our students the best educative experience through our end-to-end platform, our growing has a similar challenge when it comes to supporting their efforts from an IT perspective. Our culture is very important for us, and a fundamental element of it is the deep respect for the diversity and individual differences of our team member, we have a strong code of conduct that guarantees a secure environment for every member of our team .

Please be sure to read https://platzi.com/notrabajar to find why you should not work with us ;-) yes read it before applying, also read https://platzi.com/cultura as a foundational document for our team.

Job functions

Monitor and maintain the computer systems and networks of our team. Working with our team installing and configuring computer systems in Windows, MacOS and Linux, diagnosing hardware (PC and Apple) and software faults, also solving technical and applications problems to help the team perform their activities. You will be working with both the Operations and Engineering teams, supporting our growing organization necessities in the context of a fully remote work environment.

Qualifications and requirements

  • Logical thinking
  • Theoretical and practical software and operating systems knowledge
  • Theoretical and practical computer networks knowledge
  • Excellent listening and questioning skills.
  • The ability to interact confidently with clients to establish what the problem is and explain the solution.
  • The ability to work well in a team
  • Problem solving skills
  • A strong customer focus

Benefits

Platzi is a safe work environment that embraces diversity, where you can grow at high speed. We provide health coverage, maternity, and paternity leave. We have an amazing perk program, that includes a mental health program and special care for our current work from home circumstances. We always give an extra for our team, want to know more? Just contact us on the GetOnBoard chat of this application (once you have applied) and we will be more than happy to provide any additional information you need.

Fully remote You can work from anywhere in the world.
Pet-friendly Pets are welcome at the premises.
Flexible hours Flexible schedule and freedom for attending family needs or personal errands.
Health coverage Platzi pays or copays health insurance for employees.
Informal dress code No dress code is enforced.
Vacation over legal Platzi gives you paid vacations over the legal minimum.
Beverages and snacks Platzi offers beverages and snacks for free consumption.

This company is a Best Place to Code.

Best Place to Code acknowledges the companies that strive to offer the best possible workplace to software and technology employees.

Remote work policy

Fully remote

Candidates can reside anywhere in the world.

About Platzi

Platzi es el más grande esfuerzo de educación online en español, llevando conocimiento profesional de calidad y accesible 💪 💚 #NuncaParesDeAprender — Platzi's full profile