Senior Software Engineer in SwiftCX

Join Our Team at SwiftCX, Revolutionizing Customer Experience through Innovating in AI:

At SwiftCX, our focus is on engineering state-of-the-art solutions using Large Language Models (LLMs), AI, and ML to redefine customer service. We're working on scalable real-time data systems to support build automated monitoring and customer insights tools, AI chatbots and agent-assist tools, facing challenges that demand broad technical insight and creativity. As a Senior Software Engineer experienced in AWS, TS/JS, or Python your role will be crucial in tackling these complex problems. If you're driven by genuine technical challenges and excited about the possibilities within AI and LLMs, apply now to be part of our forward-thinking team. Previous ML experience is a plus but not a requirement.

As an Senior Software Engineer, you:

• Work on TypeScript/JavaScript for the SwiftCX application and Python for all the data and ML work
• Are supportive—especially when teammates are faced with new challenges
• Can autonomously figure out the solutions for challenges
• Put yourselves in the shoes of our users to craft a great product experience
• Value clear, frequent communication (we do a lot of writing & async communication)
• Are naturally curious and willing to take a step to learn something they don’t have experience in
• Feel a great sense of accountability to each other
• Uphold best practices in engineering, security, and design
• Excel at balancing both your personal work and demonstrate leadership skills

• 4+ years of working full-time as a software engineer
• Good understanding of modern web technologies
• Experience leading teams and projects, mentoring junior engineers, and making effective architectural decisions
• Experience with Python & SQL a plus.
• English proficiency: Level B2 - C1 (required)