Customer Success Lead in Belvo

We are Belvo, a financial API platform for Latam that enables any company or developer to access and interpret their end-users' financial information. We are turning the rich and diverse Latam financial ecosystem into a set of developer-friendly tools and APIs.

We’re a highly-technical, passionate and driven team. We have offices in Barcelona, Mexico City and São Paulo and some of us work remotely.

We are tackling a very challenging problem: connecting fintech innovators with legacy financial infrastructure. We strive to go beyond the limits of what is possible today and to do so in an elegant and developer-first way.

Our tech stack:

• We're building our platform using modern technologies, putting the focus on reliability and long-term maintainability
• We primarily use Python on the backend. We use battle-tested technologies such as Django, and we are heavy users of Python's asyncio for some parts of our stack
• We use Javascript, Vue.js and Sass on the frontend.

• Own the relationship with customers at various stages of their lifecycle post-close, including: launch, post-launch, adoption and expansion
• Understand Belvo’s product and platform and be an expert resource on Belvo's current and future product offerings
• Help Belvo's customers achieve maximum possible value by deeply understanding their use cases and helping them implement Open Finance solutions that best meet their needs
• Monitor and manage the long-term health of the customers in the portfolio by identifying and preempting areas of risk or concern, including via usage and satisfaction metrics
• Engage with Product and Engineering teams to incorporate and prioritize customer feedback, and inform the roadmap
• Create scalable resources and procedures to optimize the customer experience throughout the customer lifecycle
• Develop account plans for key customers with customer-specific goals and drive them forward with the collaboration and support of the rest of the Belvo team
• Coordinate, manage, and develop a team of local customer success and support roles across countries and regions

• 3-5+ years of work experience in a customer-facing, client services or account management role that requires deep product knowledge, ideally for a technical and complex product at a SaaS or developer-tool / API company
• You have strong customer empathy and are excited to become an expert on Belvo's product as well as a variety of customer use cases that require Open Finance solutions across Latin America
• You build strong, trusted relationships with technical customers and deep dive into their requests to understand their underlying needs
• You are logical, data-driven, analytical, and have experience solving complex problems in elegant and efficient ways
• You are adaptable, enjoy fast-paced environments, and thrive when you have to multitask under tight deadlines
• Open to learning and are interested in understanding and deepening your knowledge of finance, fintech and technology in Latin America
• You approach new topics and challenges independently and proactively
• Extremely high attention to detail and methodical in how you work
• International experience and thrive in a multicultural environment
• Knowledge of SQL - you will be expected to use SQL and data analytics tools to support your work
• Strong written and verbal communication skills
• Excellent spoken and written English and Spanish

• Familiarity with Fintech, Open Banking and PSD2 regulation in Europe
• Experience working in Latin America
• Fluency in Portuguese, both written and verbal

🚀 Stock options (we are all owners and this is very important to us)

🔆 Flexible working hours

🔝 Remote friendly

🎊 Paid time off on your birthday

🍻 Friday happy hours after our weekly team meetings

🙋 Training Budget

😎 Team building events

🙀 Bank holidays swap inside the same month

🔋 Fitness/ wellness stipends

🚀 Yearly offsite