Customer Success Lead in Belvo


    Remote — Full time

Customer Support | Senior

Salary: $4000 - 5500 USD/month

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Belvo last checked this job yesterday.

We are Belvo, a financial API platform for Latam that enables any company or developer to access and interpret their end-users' financial information. We are turning the rich and diverse Latam financial ecosystem into a set of developer-friendly tools and APIs.

We’re a highly-technical, passionate and driven team. We have offices in Barcelona, Mexico City and São Paulo and some of us work remotely.

We are tackling a very challenging problem: connecting fintech innovators with legacy financial infrastructure. We strive to go beyond the limits of what is possible today and to do so in an elegant and developer-first way.

Our tech stack:

  • We're building our platform using modern technologies, putting the focus on reliability and long-term maintainability
  • We primarily use Python on the backend. We use battle-tested technologies such as Django, and we are heavy users of Python's asyncio for some parts of our stack
  • We use Javascript, Vue.js and Sass on the frontend.

Your challenge:

  • Own the relationship with customers at various stages of their lifecycle post-close, including: launch, post-launch, adoption and expansion
  • Understand Belvo’s product and platform and be an expert resource on Belvo's current and future product offerings
  • Help Belvo's customers achieve maximum possible value by deeply understanding their use cases and helping them implement Open Finance solutions that best meet their needs
  • Monitor and manage the long-term health of the customers in the portfolio by identifying and preempting areas of risk or concern, including via usage and satisfaction metrics
  • Engage with Product and Engineering teams to incorporate and prioritize customer feedback, and inform the roadmap
  • Create scalable resources and procedures to optimize the customer experience throughout the customer lifecycle
  • Develop account plans for key customers with customer-specific goals and drive them forward with the collaboration and support of the rest of the Belvo team
  • Coordinate, manage, and develop a team of local customer success and support roles across countries and regions

You can be part of the gang if:

  • 3-5+ years of work experience in a customer-facing, client services or account management role that requires deep product knowledge, ideally for a technical and complex product at a SaaS or developer-tool / API company
  • You have strong customer empathy and are excited to become an expert on Belvo's product as well as a variety of customer use cases that require Open Finance solutions across Latin America
  • You build strong, trusted relationships with technical customers and deep dive into their requests to understand their underlying needs
  • You are logical, data-driven, analytical, and have experience solving complex problems in elegant and efficient ways
  • You are adaptable, enjoy fast-paced environments, and thrive when you have to multitask under tight deadlines
  • Open to learning and are interested in understanding and deepening your knowledge of finance, fintech and technology in Latin America
  • You approach new topics and challenges independently and proactively
  • Extremely high attention to detail and methodical in how you work
  • International experience and thrive in a multicultural environment
  • Knowledge of SQL - you will be expected to use SQL and data analytics tools to support your work
  • Strong written and verbal communication skills
  • Excellent spoken and written English and Spanish

Amazing if:

  • Familiarity with Fintech, Open Banking and PSD2 regulation in Europe
  • Experience working in Latin America
  • Fluency in Portuguese, both written and verbal

Our perks:

🚀 Stock options (we are all owners and this is very important to us)

🔆 Flexible working hours

🔝 Remote friendly

🎊 Paid time off on your birthday

🍻 Friday happy hours after our weekly team meetings

🙋 Training Budget

😎 Team building events

🙀 Bank holidays swap inside the same month

🔋 Fitness/ wellness stipends

🚀 Yearly offsite

Fully remote You can work from anywhere in the world.

Remote work policy

Fully remote

Candidates can reside anywhere in the world.

About Belvo

Belvo is the leading Open Banking API platform in Latin America and the easiest way for users to connect their account to an app — Belvo's full profile

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